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This Privacy Policy explains how COOL QUEEN GLOBAL CONCEPT S.L (“we”, “us”) collects, uses, and shares personal data when you visit or make a purchase from https://www.coolglobalconcept.com (the “Site”).

1. Controller & contact

Controller: COOL QUEEN GLOBAL CONCEPT S.L
Address: Calle Granada, 114, Malagón, Spain
Email: info@coolglobalconcept.com
Phone: 0034624800183

2. Personal data we collect

We may collect:

• Identity & contact data: name, billing/shipping address, email, phone.

• Order/payment data: items purchased, order value, payment status, transaction identifiers (payment card details are processed by payment providers, not stored by us).

• Account data (if you create an account): login and profile details.

• Customer support data: messages and correspondence.

• Device/usage data: IP address, browser/device info, pages viewed, approximate location, and interactions with the Site.

• Cookie and similar technologies data (see Cookie Policy).

3. How we use your data

We use personal data to:

• Provide and operate the Site and services.

• Process orders, payments, shipping, returns, and customer support.

• Prevent fraud and secure the Site.

• Comply with legal and tax obligations.

• Send marketing communications only if you consent (you can opt out anytime).

4. Legal bases (EEA/UK)

We process data based on:

• Contract (to fulfill your order).

• Legal obligation (accounting/tax, consumer law).

• Legitimate interests (security, fraud prevention, improving the Site).

• Consent (marketing and certain cookies/trackers).

5. Marketing

If you opt in, we may send marketing emails. You can unsubscribe using the link in any email or by contacting info@coolglobalconcept.com.

6. Analytics & advertising tools

We use the following tools which may set cookies or similar technologies and collect usage data:

• Google Analytics

• Google Ads

• Meta Pixel

• TikTok Pixel

These tools may involve transfers of data to providers outside your country. You can manage cookie preferences via our cookie banner/settings.

7. Sharing your data

We may share personal data with:

• Service providers (hosting, ecommerce platform, payment processors, shipping/logistics, customer support).

• Analytics/advertising providers listed above.

• Authorities where required by law.

8. International transfers

Some providers may process data outside the EEA/UK. Where applicable, we rely on appropriate safeguards (such as standard contractual clauses) and other lawful transfer mechanisms.

9. Data retention

We keep personal data only as long as necessary for the purposes described, including legal/accounting requirements.

10. Your rights

Depending on your location, you may have rights to:

• Access, correct, delete, or port your data.

• Object to or restrict processing.

• Withdraw consent at any time (where processing is based on consent). To exercise rights, contact info@coolglobalconcept.com.

11. Children

The Site is not intended for children under 16 [adjust if needed]. We do not knowingly collect data from children.

12. Changes

We may update this policy from time to time. The “Last updated” date will change accordingly.

2) Terms & Conditions (Sales)

Last updated: [03 April 2026]

These Terms & Conditions govern purchases from COOL QUEEN GLOBAL CONCEPT S.L via https://www.coolglobalconcept.com.

1. Business details

Seller: COOL QUEEN GLOBAL CONCEPT S.L
Address: Calle Granada, 114, Malagón, Spain
Email: info@coolglobalconcept.com
Phone: 0034624800183

2. Products

We sell cosmetics, perfume, and parapharmacy products. Product images are illustrative; packaging may vary.

3. Prices, VAT, and duties/taxes

• Prices are shown in EUR unless stated otherwise.

• Spain: VAT is charged where applicable.

• Outside Spain: local taxes, customs duties, and import fees may apply and are paid by the customer. We are not responsible for delays or costs caused by customs processes.

4. Orders & payment

An order is confirmed once payment is authorized and you receive an order confirmation. We may refuse or cancel orders in cases of suspected fraud, pricing errors, or stock issues (with refund where applicable).

5. Shipping & delivery

Delivery times are estimates and may vary by destination. Risk of loss passes to you upon delivery to the address provided.

6. Returns & refunds

• Return window: You may request a return within 30 days of delivery.

• Condition: Items must be returned in original condition.

• Return shipping: The customer pays return shipping unless the return is due to our error (wrong item, defective item, or fault on our side), in which case we pay.

• Refund timing: Approved refunds are issued within 14 days after we receive and inspect the returned item.

• Original shipping fees [are / are not] refundable: [choose one].

To request a return, contact info@coolglobalconcept.com with your order number.

7. Faulty or incorrect items

If you receive a defective or incorrect item, contact us as soon as possible at info@coolglobalconcept.com so we can resolve it.

8. Limitation of liability

Nothing in these terms limits liability where it cannot be limited by law. Otherwise, our liability is limited to the amount paid for the relevant order.

9. Governing law

These terms are governed by the laws of Spain, and disputes are subject to the courts of [your province/city] [optional].

3) Cookie Policy

Last updated: [03 April 2026]

This Cookie Policy explains how COOL QUEEN GLOBAL CONCEPT S.L uses cookies and similar technologies on https://www.coolglobalconcept.com.

1. What cookies are

Cookies are small text files stored on your device. Similar technologies (pixels, tags, local storage) may also be used.

2. Types of cookies we use

• Essential: required for the Site to function (security, checkout).

• Functional: remember preferences.

• Analytics: help us understand how the Site is used.

• Advertising: help us measure and improve ads and show relevant marketing.

3. Cookies/trackers we use

We use:

• Google Analytics (analytics)

• Google Ads (advertising/measurement)

• Meta Pixel (advertising/measurement)

• TikTok Pixel (advertising/measurement)

4. Managing cookies

You can manage your preferences via our cookie banner/settings and also through your browser settings. Blocking some cookies may impact Site functionality.

5. Changes

We may update this Cookie Policy from time to time.

• Original shipping fees are refundable when the return is approved.

• Disputes are subject to the courts of Malagón, Spain.