PRIVACY POLICY
Welcome to Cool Queen Global Concept. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.
1. Information We Collect
Information you provide: When you interact with our site—such as creating an account, placing an order, subscribing to newsletters, or contacting us—we may collect personal details like your name, email address, shipping address, phone number, and payment information.
Automatically collected data: We collect data such as your IP address, browser and device type, browsing actions (e.g., pages viewed, time spent), and cookies tracking your preferences and interactions. In cases where the law requires, your prior consent will be obtained.
2. How We Use Your Information
We may use your data for the following purposes:
To process your orders and manage your account details (including customer support).
To send relevant newsletters, promotions, or updates—only with your consent or where allowed by law.
To improve our website’s design and functionality and enhance user experience.
To monitor and maintain website security and prevent fraud.
3. Legal Basis for Processing (Where Applicable)
For visitors subject to applicable regulations (e.g., GDPR):
Legitimate interest for site administration, fraud prevention, and service improvement.
Consent for sending marketing communications.
Contractual necessity for fulfilling your orders and requests.
4. Cookies & Tracking Technologies
We may use:
Essential cookies: To manage your session and support site functionality.
Performance and analytics cookies: To understand site usage and improve performance.
You can manage or block cookies through your browser settings; please note that disabling certain cookies may affect site performance.
5. Sharing & Disclosure
We do not sell your personal information.
We may share your data with:
Trusted third parties (e.g., payment processors, shipping partners, marketing platforms)—strictly to fulfill orders and maintain our services.
Authorities or other parties if required by law.
We do not share your information for unrelated marketing or promotional purposes.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purpose it was collected for—such as completing your purchase, storing legal records, or providing customer support. Afterward, the data will be safely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
Access, correct, or delete your personal data.
Withdraw consent (e.g., for marketing emails).
Object to data processing.
Request data portability.
To exercise any of these rights, please contact us at:
Email: info@coolglobalconcept.com
8. Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or destruction. However, no internet-based system can be fully secure, so we cannot guarantee absolute protection.
9. Children’s Privacy
Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately, and we’ll remove it promptly.
10. Updates to This Policy
We may update this Privacy Policy to accommodate operational changes or legal requirements. Updates will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out at:
Email: info@coolglobalconcept.com
Thank you for trusting Cool Queen Global Concept with your personal information. We value your privacy and strive to ensure a secure and transparent shopping experience.